Refund and Cancellation Policy

Courier Connect Refund and Cancellation Policy

All sales are final. Payments made to Courier Connect are nonrefundable because we reserve availability and may begin preparation, research, onboarding, scheduling, outreach, travel planning, or other customized work immediately after purchase.

This policy applies to all Courier Connect offers:

• One-on-One Strategy Call — $250
• Contract Acquisition Services — $5,000
• Fly-Out Program

Changes of mind, scheduling conflicts, missed appointments, late arrivals, unused services, failure to complete onboarding requirements, and a customer's decision to discontinue participation do not qualify for a refund.

Nothing in this policy limits rights or remedies that cannot legally be waived. If Courier Connect cancels a purchased service and cannot provide a reasonable rescheduling or replacement option, Courier Connect will provide the remedy required by applicable law.

One-on-One Strategy Call — $250

All payments are final and nonrefundable.

Customers may request one rescheduling by providing at least 24 hours’ notice. Rescheduling is subject to availability.

Requests made with less than 24 hours’ notice, missed appointments, and late arrivals do not qualify for a refund or guaranteed rescheduling.

Contract Acquisition Services — $5,000

All payments are final and nonrefundable.

Courier Connect may begin onboarding, research, preparation, opportunity identification, outreach, and acquisition-related work immediately after purchase.

Courier Connect does not guarantee:

• That the customer will receive a contract
• A particular contract or opportunity
• A specific number of opportunities or contracts
• A particular amount of revenue
• A contract award by a specific date
• That work performed during the 60-day service period will result in an award

Failure to receive a contract or generate revenue does not qualify for a refund.

Fly-Out Program

All payments are final and nonrefundable.

Customers may request one rescheduling by providing at least seven calendar days’ notice. Rescheduling is subject to availability and any travel arrangements already made.

Customer-requested changes, cancellations, scheduling conflicts, and nonattendance do not qualify for a refund. Customers may be responsible for nonrefundable travel expenses and costs created by customer-requested changes.

Before accepting Fly-Out payment, Courier Connect discloses the final program price, what the program includes, what it does not include, which travel expenses are included, which travel expenses are the customer’s responsibility, scheduling requirements, rescheduling terms, and customer responsibilities.